✓ Freshservice

Freshservice: AI-powered IT management platform for seamless service delivery

About ✓ Freshservice

Freshservice is an AI-driven cloud platform that simplifies IT service management, asset tracking, and operations workflows. With built-in automation, customizable processes, and enterprise-grade integrations, it helps teams reduce manual work, improve efficiency, and deliver faster service across IT and business teams.

Key features

Intuitive User Interface

Clean, modern interface designed for quick adoption by IT teams and end-users, reducing training time and improving productivity.

AI-Powered Automation

Automates repetitive tasks and workflows, allowing IT teams to focus on strategic initiatives while maintaining consistent service levels.

Highly Customizable

Adapts to your organization's unique processes with custom workflows, ticket fields, and service catalog items for tailored IT support.

Seamless Integrations

Connects with popular business tools and IT systems to create a unified ecosystem that enhances collaboration and data flow.

Advanced Analytics

Provides real-time insights and performance metrics to help IT leaders make data-driven decisions and continuously improve service delivery.

Comprehensive Asset Management

Tracks hardware, software, and cloud assets in real-time through an automated CMDB, reducing downtime and optimizing resource utilization.

Enterprise Scalability

Grows with your organization, supporting both small teams and large enterprises with predictable pricing and flexible deployment options.

Pricing

Full pricing page

Free option

Starter

$19 per year

For small teams starting their first service desk and moving away from shared inboxes.

Growth

$49 per year

For IT teams building foundational practices to move from reactive to streamlined service delivery.

Pro

$99 per year

For advancing teams breaking silos and unifying service management across functions.

Enterprise

Custom

For mature IT organizations driving strategic impact with AI and enterprise-wide service excellence.

FAQ

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Pricing summary

Free tier available

Starting from

$19/agent/month, billed annually

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