About fio
Fio is a powerful, flexible I/O benchmarking tool designed to simulate real-world workloads. It supports multiple I/O engines, custom job configurations, and cross-platform compatibility, making it ideal for testing storage performance across Linux, Windows, Solaris, and other operating systems.
FAQ
There are three levels of support: the basic plan included with your GitHub Enterprise license, GitHub Premium Support, and GitHub Premium Plus Support. Each level offers different features and support options.
If you are an existing GitHub Premium Support customer, please sign in to the support portal. If you don’t already have GitHub Premium Support, please contact sales.
For urgent priority tickets, the SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high priority tickets, the SLA provides a four-hour initial response time.
Initial troubleshooting includes the assigned Premium Support Engineer or Customer Reliability Engineer reviewing and acknowledging your ticket. They may ask for additional information such as screenshots, error messages, log files, or support bundles. If a callback was requested, they may also invite you to a screen-sharing session.
GitHub Premium Plus Support includes all the features of Premium Support, plus additional benefits such as a designated Customer Reliability Engineer, incident management, quarterly enhanced health checks, crisis prevention, and 12 hours of technical advisory hours per quarter.
GitHub Premium Support and GitHub Premium Plus Support customers are entitled to unlimited automated health check reports. Additionally, GitHub Premium Plus Support customers can request quarterly enhanced health checks with findings and recommendations from a Customer Reliability Engineer.
Escalation and incident management allows you to escalate ticket progression in the GitHub support portal. Support Incident Coordinators orchestrate all necessary parties to resolve the ticket and are available 24/7 for incident response management.
For pricing information, please get in touch with the GitHub Premium Support Sales team.
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Pricing summary
Model
Open source
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