Epicor Kinetic

Epicor Identity (IdP) is a centralized single sign-on (SSO) and multifactor authentication (MFA) service provided by Epicor to help organizations regulate, control, secure, and streamline the way users access Epicor products and customer portals.

All Epicor products are supported with Epicor Identity. The Epicor customer portals that support Epicor Identity include EpicCare, Epicor Learning Center, and EpicWeb.

No, using SSO with Epicor Identity is not required. Your native logins for the Epicor portals will continue to work as expected.

There are two ways to register as a new user: (1) Log in to EpicCare, click Profile under your name, scroll down and click Create Epicor Identity Account, open the Welcome to Epicor Identity Provider e-mail message, click set your password, and finish registration. (2) Go to the EpicCare home log in page, click the Log In With Epicor Identity button, click Register as a new user, key your account number and click Next, enter your First Name, Last Name, Password, and Confirm password, click the Register button, open the Welcome to Epicor Identity Provider e-mail message, click set your password, and finish registration.

Your password for your Epicor Identity account must include at least 8 characters and 3 of the following types: Lowercase characters, Uppercase characters, Number, Special character (! " # $ % & \ ( ) * + - . , / : ; ? @ [ \ ] ^ _ ` { | } ~).

The emails may be going to your junk folder, or getting blocked by your company’s network firewall. Check your junk/spam folder and ask your Epicor Application Administrator about whitelisting identity@epicor.com and sso.support@epicor.com. Also, verify that the email address you entered is correct and check for typos.

Please review the following articles: Video KB0119176 - Single Sign-On with Epicor Identity, KB0124866 - Creating an Epicor Identity Account for Single Sign On. You can also contact Epicor at sso.support@epicor.com or your company’s Epicor Application Administrator for assistance.