About Encompass360
Encompass by ICE Mortgage Technology is a leading mortgage loan origination platform designed to streamline lending operations, boost productivity, and deliver seamless borrower experiences. With intelligent automation and end-to-end workflows, it helps lenders maximize efficiency, reduce cycle times, and achieve significant ROI. Trusted by thousands of banks, credit unions, and independent mortgage bankers, Encompass connects lenders, investors, and service providers in a unified ecosystem to simplify loan processing, improve compliance, and drive business growth.
FAQ
Live phone and chat support for Encompass is available Monday through Friday from 5 a.m. to 5 p.m. PST.
The deadline to move away from SDK and legacy service ordering integrations in Encompass has been extended. Access the provided resources to ensure a smooth transition.
Support is available 24 hours a day, 7 days a week for production critical severity issues, except on Thanksgiving Day and Christmas Day, when support is available via on-call support.
Premier Services clients have access to a designated Premier Services Engineer (PSE), advance updates on product releases and regulatory changes, exclusive admin tools, system scalability guidance, real-time system monitoring, and weekly technical business review sessions.
The standard hours of operation for application, technical, and operational issues in origination technologies support are Monday through Friday from 8 a.m. to 6 p.m. ET.
The contact number for Encompass Sales is 888.955.9100. For brokers, the number is 925.227.7768.
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