About ElasticSearch
Elasticsearch is a distributed search and analytics platform designed to deliver real-time results at scale. It combines advanced search capabilities with generative AI to help businesses accelerate innovation, enhance security, and improve observability across their data. Trusted by 50% of the Fortune 500, Elasticsearch offers open, flexible solutions for search, security, and observability.
FAQ
Support Assistant is Elastic's GenAI experience backed by technical experts. It provides real-time, self-serve answers to technical queries in natural language, leveraging the knowledge and experiences of the Elastic Support team.
Elastic offers several support levels for Cloud: Limited, Base, Business, Enhanced, and Premium. For Self-managed, the levels are Platinum and Enterprise. Each level varies in response times, support contacts, and availability.
You can customize your support with add-ons designed to boost performance, improve response times, and provide your team with the necessary tools to succeed.
Response times vary by support level and urgency. For example, Premium Cloud support offers Urgent: 30 minutes, High: 4 hours, and Normal: 1 business day. Detailed response times are available for each support level.
Yes, you can reach out to the global community of Elastic users to get help addressing your unique use cases.
Elastic offers free on-demand and paid instructor-led courses to help you become an Elastic expert. You can explore these training options to enhance your skills.
Elastic's Support Assistant has been recognized with awards, such as the 2025 Best Use of AI for Assisted Support Award, for embedding AI into customer and agent workflows to improve the customer experience.
The Elastic Support Hub is a resource where you can find self-serve answers with Support Assistant, search through articles and technical docs, or submit a ticket to the Support team for help.
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