Elastic Stack
The Elastic Stack: Search, Analyze, and Visualize Your Data at Scale
About Elastic Stack
The Elastic Stack is a powerful platform for searching, analyzing, and visualizing data from any source. Comprised of Elasticsearch, Kibana, Beats, and Logstash, it provides a secure and reliable way to ingest, search, and analyze data in real time. With features like machine learning, security, and reporting, the Elastic Stack is built to handle diverse use cases, from logging to cybersecurity. Deploy it in the cloud or on-premises, and get started with pre-built integrations for over 200 data sources.
FAQ
Support Assistant is Elastic's GenAI-powered tool that provides real-time answers to technical queries in natural language. It leverages the knowledge and expertise of the Elastic Support team to help you self-serve and resolve issues quickly.
Elastic offers several support levels for Cloud and Self-managed deployments, including Limited, Core, Business, Enhanced, Premium, Platinum, and Enterprise. Each level varies in response times, support contacts, and availability.
You can engage with Elastic Support through the Support Hub, where you can use Support Assistant, search articles and technical docs, or submit a ticket. Additionally, you can reach out to the global community of Elastic users or explore training and consulting services.
Response times vary by support level. For Cloud, Limited has a 3 business day target response time, Core has a 3 business day target for urgent issues, Business has 4 hours for urgent, 1 day for high, and 2 days for normal, Enhanced and Premium have 1 hour for urgent, 4 hours for high, and 1 day for normal. For Self-managed, Platinum and Enterprise have 1 hour for urgent, 4 hours for high, and 1 day for normal.
Yes, Elastic offers add-ons designed to boost performance, improve response times, and provide your team with the tools needed to succeed. These tailored options can be explored to enhance your support experience.
Elastic offers free on-demand and paid instructor-led courses to help you become an Elastic expert. These training options are designed to enhance your skills and knowledge of Elastic software.
Elastic's global team of support experts in over 25 countries ensures that you receive expert advice and guidance tailored to your specific needs, regardless of your location.
The Support Matrix outlines the platform and software configurations eligible for support under Elastic's support offerings. It helps you understand which configurations are supported, ensuring you meet the requirements for assistance.
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