About Deliveroo
Deliveroo connects you with local restaurants, supermarkets, and shops for quick and reliable delivery. Track your order in real-time and enjoy a wide selection of cuisines, meal deals, and grocery essentials. Whether you're craving takeout or need groceries, Deliveroo brings it to your doorstep in under 30 minutes.
FAQ
You can report an issue by using the Order Help function in the Deliveroo app or website. Go to the person icon in the top right, navigate to 'Orders', select the relevant order, and then report the issue by tapping on 'Order Help'.
Yes, you can visit Order Help to make amendments. Tap the person icon in the top right, go to 'Orders', select the relevant order, and choose 'Order Help'. From here, you can request to cancel your order, modify your delivery details, or change the items you've ordered. However, we can't always guarantee these changes if the partner has already started preparing your order.
You may see up to four types of fees: a delivery fee, an extended delivery fee, a service fee, and a small order fee. These are clearly listed at checkout. The delivery fee is based on your location, the extended delivery fee applies to long-distance orders, the service fee helps improve your experience, and the small order fee applies if your total is below the restaurant's minimum spend.
Deliveroo Plus is a subscription plan that offers free delivery fees from participating restaurants, exclusive perks, and other benefits. The cost varies by tier: Plus Silver is £3.49 per month or £34.90 per year, and Plus Gold ranges from £4.99 to £7.99 per month or £79.90 per year. Plus Diamond is invite-only.
You can manage your subscription by going to 'Account' and then 'Deliveroo Plus' in the app or website. Here, you can change your payment method, see your next payment date, or cancel your subscription. To avoid being charged for the next billing cycle, you must cancel before the end of your current billing cycle.
Yes, you can upgrade or downgrade your plan. Upgrades take effect immediately, and any remaining days from your previous plan will be deducted from your first payment. Downgrades take effect at the end of your current plan period. You can switch plans in the 'Deliveroo Plus' section of the app under 'My Subscription'.
You can request a full refund within the first 14 days of your paid period. If you cancel after this 14-day cooling-off period, you will not be refunded for a change of mind.
You can check the status of your order using the Order Tracker feature in the Deliveroo app or website. Once your order is confirmed, you'll see live updates from preparation to delivery. Note that you can't follow your rider's journey if the partner arranges their own delivery.
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