Data Dynamics StorageX
Simplify enterprise data migration with intelligent, policy-driven automation
About Data Dynamics StorageX
StorageX is an award-winning unstructured data migration solution that automates large-scale data transfers across hybrid cloud and on-premises environments. It eliminates vendor lock-in, reduces migration risks, and ensures secure, insight-driven data movement with advanced analytics and zero-cost Azure migrations through Microsoft partnership.
FAQ
You can submit a support ticket by logging into the Customer Support Portal, sending an email to support@datdyn.com, or calling +1 (201) 429 0733. Ensure you have the product and module version, a detailed description of the issue, diagnostic information, and any relevant environment changes ready.
You should provide the DD product and module with version number, a full description of the ticket including symptoms and steps to reproduce, diagnostic information like screenshots and logs, environment changes, business impact, and any related ticket numbers.
The priority is based on the impact and urgency of the issue. Impact relates to business/financial exposure, work outage, number of affected users, and security risks. Urgency is determined by how quickly the business needs resolution. Priority levels are High, Medium, or Low.
High priority tickets have a 15-minute response time and 4-hour resolution time. Medium priority tickets have a 30-minute response time and 8-hour resolution time. Low priority tickets have a 30-minute response time and 24-hour resolution time.
You will receive automatic notification emails from the Customer Portal for every change in ticket status, assignment, or new work information. You can also check the status by calling or emailing your Customer Success Engineer.
Your ticket may be placed on hold if the support engineer is waiting for additional information, logs, or feedback from you. The engineer will follow up daily via phone or email. If no response is received, the ticket may be escalated or cancelled after three follow-ups.
Yes, you can request a priority change if the business impact of the ticket has changed or if the initial priority was not correctly recorded. The priority will be reassessed based on urgency and impact.
High-priority tickets require dedicated resources and reachability during SLA-defined hours. Notifications are sent to stakeholders, and a Root Cause Analysis (RCA) is provided within one day after resolution. Tickets pending for 24 hours may be downgraded to Medium priority.
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