Dameware Remote Everywhere

Web Help Desk allows you to automate key help desk ticketing management tasks, such as converting email requests into tickets, setting up rules for ticket routing, and managing tasks between multiple departments.

Yes, Web Help Desk integrates smoothly with Active Directory and LDAP for accurate SLA reporting.

Web Help Desk allows you to set up parent-child relationships between incidents and their associated problem tickets. When an incident ticket is opened, it can be tied to a related problem ticket, and once the problem ticket is resolved, related incident tickets close automatically.

Web Help Desk allows you to configure and manage service level agreements (SLAs) with flexible and robust settings. You can customize reminder intervals, use color coding, text alerts, and efficient ticket sorting to ensure tickets get the attention they require as SLA breach times approach.

Web Help Desk helps you manage your software asset inventory by tracking assets at all stages of their lifecycles, from purchase to deployment, maintenance, usage, and decommissioning. You can assign assets to specific users and get detailed information such as hostname, make, model, serial number, hard drive, memory, installed software, history, orders, warranty, and lease end dates.

Yes, Web Help Desk integrates with ITOM tools to unify IT management and support. It allows you to catch and quickly address network, server, and application issues by integrating important monitoring information into your help desk process.

Web Help Desk centralizes and automates ticketing management tasks, allowing you to better support your customers. It also promotes self-service resolution by displaying knowledge base articles related to service requests, reducing the number of inbound support requests.

Web Help Desk offers a fully functional free trial for 14 days.