Cyara Platform
AI-powered CX assurance platform for reliable, scalable customer experiences
About Cyara Platform
Cyara Platform provides unified testing, monitoring, and validation for AI-driven customer journeys across voice, digital, and emerging channels. With AI-powered automation, enterprises can assure performance, compliance, and confidence in every interaction while mitigating risks from customer churn, regulatory fines, and reputational damage.
FAQ
All Cyara customers automatically receive Standard Support, which includes installation assistance, basic usability support, update notifications, troubleshooting, and technical support during business hours. You also get 24/7 access to online self-service resources via the Knowledge Center.
You can connect with Cyara Support via email, phone, and online channels. Premium Support customers also receive 24/7 email and web access, along with phone support during business hours.
Standard Support follows standard response times (SLAs). Premium Support offers Severity 1-level issue resolution up to 4 times faster than standard SLAs, along with mission-critical SLAs and higher priority response times.
Yes, Premium Support provides 24/7 coverage, including email and web access at all hours, and phone support during business hours. Standard Support is available during business hours with 24/7 access to self-service resources.
Cyara provides a content-rich library, including tutorial videos, troubleshooting articles, user guides, release notes, integration setup guides, API documentation, and access to the Knowledge Center. Premium Support also includes automated monthly support history reports.
Cyara offers integration setup guides and supports systems like Jira, ServiceNow, Splunk, and PagerDuty. Additional resources, such as CI/CD discussion papers, are available in the Developer Central section.
Premium Support includes 24/7 email and web access, faster response times for critical issues, phone support during business hours, automated monthly support reports, and eligibility for critical software patches and upgrades.
Logged-in customers can view in-depth demonstration and tutorial videos, read how-to articles, and access the Cyara Assistant through the Knowledge Center. These resources are available 24/7 for self-service learning.
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