CommSec

CommSec offers support such as pausing margin loan interest repayments, applying concessions to fees and charges, developing payment plans, and referring you to specialized support services like counselling, legal support, and medical services.

You can apply for financial support by contacting CommSec on 13 15 19 from Monday to Friday between 8am and 6pm (Sydney time). You will be assigned a dedicated case manager to assist you.

You will need to provide documents such as payslips, bank statements, and medical certificates to support your application for financial hardship.

Yes, CommSec can provide confidential support to help you with your immediate banking needs if you are experiencing financial abuse or domestic and family violence.

If your application is declined, CommSec will let you know the reasons in writing. You also have the right to lodge a complaint if you are not satisfied with the response.

Yes, you can nominate a representative, such as a financial counsellor, to work with CommSec on your behalf. You need to provide their details at any stage of the process.