About Collections MAX
Collections MAX is a debt collection system designed to enhance productivity and efficiency. It offers features like screen pop integration with predictive dialers, allowing seamless account retrieval during calls. The platform supports HTTP GET requests for call connection triggers and provides free screen pop activation keys for qualifying users.
FAQ
To start using Collections MAX, you need to purchase 1 license of Collections MAX Professional (1 license per computer) and host the database on your own computer. You will also get Collections MAX Administrator and Collections MAX Scheduler for free.
Collections MAX is designed for the United States and is not compatible with date and currency formats from other countries. However, it can be used in other countries if you are collecting debt inside the United States by setting all of your computers' regional settings to the United States and the language to English.
You can enable remote collectors by using Collections MAX software in conjunction with Database Hosting Plans. This puts your Collections MAX database online, allowing users to connect using their Collections MAX software and an internet connection. Alternatively, you can order the Remote Collector web application for remote collectors to log in using a modern web browser.
Collections MAX uses MariaDB, which is a free and faster variant of MySQL. MySQL has been used for years by many different businesses, including Facebook and Google.
Yes, Collections MAX can import your accounts in a batch. You typically convert your Excel spreadsheet to a CSV file and then use the tools inside Collections MAX Administrator to map the file and import your accounts.
Collections MAX uses the USA EPAY gateway via one of our partner merchant accounts. It can also process credit and debit card payments via the Payment Runner system, which supports USA EPAY, Authorize.Net, and NMI merchant gateways. The payment portal is compatible with USA EPAY, Authorize.Net, NMI, and Decca Payments Echecks.
You can find the files and a YouTube video in the Downloads section of our website that shows you how to install and configure the software.
We offer ticket-based email support with a response time of less than one hour on normal business days. Phone support and additional IT services are provided by our certified consultants, who are independent contractors with thorough knowledge of our software.
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