Calabrio Call Recording
AI-Powered Call Recording for Smarter Customer Interactions
About Calabrio Call Recording
Calabrio Call Recording captures every customer interaction across voice, chat, email, and text, providing secure, compliant, and AI-enhanced insights to improve agent performance and customer experience. With robust security, omnichannel support, and advanced analytics, it helps contact centers reduce costs, enhance compliance, and drive measurable business outcomes.
FAQ
The average time to ROI for Calabrio ONE is 22 months, as indicated in the provided comparison with other solutions.
Calabrio provides 24/7 expertise, fast issue resolution, and dedicated product support with an industry-leading response SLA of 30 minutes.
Yes, Calabrio offers seamless self-service and customer integrations with hundreds of systems, including HRMS, CRMs, and FP&A automations.
Calabrio provides multiple methods to prevent recording of sensitive customer data and offers a complete view of your contact center to ensure compliance and manage risk.
Calabrio's Workforce Management includes AI-driven forecasting, simplified scheduling, an Agentic AI-powered assistant for self-scheduling, and real-time insights for supervisors.
Auto QM uses highly accurate AI to score 100% of customer interactions across key criteria, eliminating manual effort and subjectivity. It can be set up in 20 minutes with standardized forms or customized with your own scorecards.
Calabrio has received high ratings from customers, including a 4.7 rating from 101 reviews and a 4.5 rating from 324 reviews, reflecting strong customer satisfaction.
Calabrio's solutions, such as those used by GE Appliances, have been shown to decrease agent attrition by 25% through improved engagement, retention, and adherence.
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