Arreya
End-to-end digital signage software for secure, scalable, and impactful communications
About Arreya
Arreya provides a cloud-based digital signage platform designed for enterprises, education, healthcare, and retail. With drag-and-drop content creation, remote management, and industry-specific solutions, it ensures IT compliance, security, and effortless scalability. The platform also offers in-house display fabrication, training, and 24/7 support.
FAQ
You can submit a support ticket by filling out the triage form on the Arreya website. Once submitted, your request will be assigned a ticket number, and you will be contacted within 48 hours or 24 hours if you have Arreya Care.
Arreya Care subscribers receive a response within 24 hours, while Standard Support customers can expect a follow-up within 48 hours of submitting a ticket.
No, Arreya does not use AI bots or outsourced services to manage support requests. All ticket inquiries are reviewed by live support technicians.
Yes, Arreya provides a comprehensive Knowledge Base and a YouTube video library with how-to walkthroughs for using the Creative Studio and basic troubleshooting.
Yes, Arreya offers on-site service calls for enterprise customers to assist with device setup or connectivity issues. However, this service does not include hardware replacement, repair materials, or travel expenses.
Yes, enterprise customers can purchase a 4-Hour Prioritized support package for their Arreya instance. This support is offered in a quarterly package and does not include weekends, holidays, or after-hours support.
Standard Support customers can request to add a 3-Hour or 10-Hour Arreya Care plan to their subscription by contacting Arreya directly.
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