About Aderant
Aderant provides comprehensive legal software solutions designed to optimize practice and business management for law firms. With AI-driven tools for time and billing, compliance, talent management, and financial operations, Aderant empowers firms to enhance efficiency, profitability, and client service. Trusted by over 2,500 firms globally, including 97% of the Am Law 200, Aderant's innovative platform ensures seamless workflows and data-driven decision-making.
FAQ
You can submit a support ticket directly from the myAderant portal, which also provides access to self-service documentation and knowledge base articles.
Aderant North America Support is available Monday-Friday from 8am-8pm (ET). They also provide 24-hour on-call service outside of normal extended business hours for some products.
If you are having difficulty accessing your myAderant account and don’t know your firm’s current myAderant administrator, email [email protected] with your firm’s full name, title, contact region, time zone, phone, email, and preferred method of contact.
Aderant has an average ticket response time of 30 minutes.
If you need to contact Aderant about a security issue and don’t have access to the Aderant Customer Support Portal, use the email address [email protected]. For more information, visit their Responsible Disclosure Program.
35% of support tickets are resolved within one day.
For EMEA, contact +44 20 7038 9696 (UK) or +31 88 400 0300 (Netherlands). For APA, contact +1800 236 285 (Australia) or +0800 849 000 (New Zealand).
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