About Acefone
Acefone is a cloud-based communication platform designed to automate interactions, enhance agent productivity, and deliver seamless multichannel experiences. Trusted by over 5,200 global businesses, Acefone's suite includes Interactions Hub, Contact Center Studio, API Connect, and Campaigns, all built for scalability, security, and ease of use. With 2.5B+ calls handled annually and 99.5% uptime, Acefone simplifies communication while maximizing ROI.
Pricing
Full pricing pageSubscription
Professional
₹1,599 per month
Inbound contact center with manual OBD calling option
- Call Recording: 3 months
- Standard Permission Roles
- Chat Support: 24x7
- Call Support: 16x5
- Unlimited Calling within India
- 1 Standard DID
- Add-on: Additional DID
- Add-on: Additional User
- User Management: Add/Manage Users
- Permission Management: Standard Roles
- Auto Generate Password
- Two Factor Authentication: OTP for Agent (MFA)
- Dial Ratio Limit: NA
- Enable Video Call: Add-on
- User Wise IP Whitelisting
- Sensitive Information (Call/Contact) Masking
- SSO (Azure Cloud)
- Manage Campaigns
- SMS/Email: Yes (Upto 500 SMS/Email)
- Dialer: Inbound Queue
- Lead List: Bulk Upload
- Lead List: Create Disposition List
- Break Functionality: DND Leads
- Quick Transfer: External Transfer
- Skill Based Dialing
- Agent Script
- System Recording
- Time Groups/Time Conditions
- WhatsApp: Add-on
- Video Calling: Add-on
- Webform
- Reports & Analytics: Call Details Records
- Dialer Real Time Report
- Agent Performance Report
- Agent Break Summary
- Campaign Performance Report
- Custom Scheduled Email Reports
- Custom Reports
- Delivery on AWS s3/SFTP
- Call Recording Storage over Own AWS/SFTP
- Secure Call Recording
- Agent Time Entry
- Webform Report
- Schedule Callbacks
- Advanced Insights: Add-on
- API & Integrations: APIs & Webhooks
- Webhook Logs & Retry
- CRM Integrations
- Support: Knowledgebase, Videos & FAQs
- API Documentation
- Email Support: 24x7x365
- Chat Support: Yes, 24x7
- Call Support: Yes, 16x5
- Account Set-up / Onboarding: Yes, 1 session
Ultra
₹1,999 per month
Complete contact center with advanced features
- Call Recording: 6 months
- Custom Permission Roles
- Chat Support: 24x7
- Call Support: 24x7
- Unlimited Calling within India
- 1 Standard DID
- Add-on: Additional DID
- Add-on: Additional User
- User Management: Add/Manage Users
- Permission Management: Custom Roles
- Auto Generate Password
- Two Factor Authentication: OTP for Agent (MFA)
- Dial Ratio Limit: 1 : 1
- Enable Video Call: Add-on
- User Wise IP Whitelisting
- Sensitive Information (Call/Contact) Masking
- SSO (Azure Cloud)
- Manage Campaigns
- SMS/Email: Yes (Unlimited)
- Dialer: Inbound Queue
- Lead List: Bulk Upload
- Lead List: Create Disposition List
- Break Functionality: DND Leads
- Quick Transfer: External Transfer
- Skill Based Dialing
- Agent Script
- System Recording
- Time Groups/Time Conditions
- WhatsApp: Add-on
- Video Calling: Add-on
- Webform
- Reports & Analytics: Call Details Records
- Dialer Real Time Report
- Agent Performance Report
- Agent Break Summary
- Campaign Performance Report
- Custom Scheduled Email Reports
- Custom Reports
- Delivery on AWS s3/SFTP
- Call Recording Storage over Own AWS/SFTP
- Secure Call Recording
- Agent Time Entry
- Webform Report
- Schedule Callbacks
- Advanced Insights: Add-on
- API & Integrations: APIs & Webhooks
- Webhook Logs & Retry
- CRM Integrations
- Support: Knowledgebase, Videos & FAQs
- API Documentation
- Email Support: 24x7x365
- Chat Support: Yes, 24x7
- Call Support: Yes, 24x7
- Account Set-up / Onboarding: Yes, upto 3 sessions
Enterprise
Custom
High-volume deployments with custom infrastructure & SLAs and Security & compliance tailored
FAQ
You can get support through multiple channels including phone (1800-120-2217, 888-676-2151, 800-048-5358), live chat with experts, social media, or by submitting a support query online.
To submit a support query, you need to provide your full name, registered email, registered phone, CN ID, a valid client ID, issue summary, and any supporting files in PDF, DOCX, JPG, or PNG format (up to 5 MB).
Yes, proactive support assistance is available 24/7 to help you with any queries, big or small.
Yes, you can upload supporting files in formats such as PDF, DOCX, JPG, and PNG with a maximum size of 5 MB.
The system requires a valid client ID to submit a support query. If you don't have one, you may need to contact support through other channels like phone or chat to resolve this.
Yes, you can contact support via phone, live chat with experts, or through social media for immediate assistance.
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Pricing summary
Model
Subscription
Starting from
₹1,599 per user per month
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