Acerca de Unthread
Unthread is an AI-powered helpdesk platform that automates ticket resolution, knowledge management, and workflows directly within Slack. It supports multi-channel intake, advanced analytics, and seamless integrations, making it ideal for modern enterprises and fast-growing teams.
Precios
Página completa de preciosBasic
Essential support tools for small teams to stay organized and responsive.
- Conversation tracking
- SLAs and assignments
- Slack Inbox
- Slack Broadcasts
- Basics integrations & API
- Dedicated Slack support channel
- Up to 100 conversations/month
- Minimum 5 seats
Pro
Advanced features for growing teams and with AI automation at the core
- Everything in Basic
- AI automation builder
- Self-learning documentation
- Customer portal
- Knowledgebase sync
- Custom analytics dashboards
- NPS & CSAT surveys
- CRM integrations
- Advanced permissioning
- Bi-directional 3rd party ticket sync
- Escalations & approval requests
- Custom status workflows
- Dedicated solutions engineer
Enterprise
Custom solutions for teams needing integrations, SSO, & advanced support.
- Custom integrations
- Single sign-on (SSO)
- HRIS integration & directory sync
- HIPAA & BAAs
- Dedicated hosting
- Mass email broadcasts
- Industry-leading SLAs
- Slack enterprise grid
- LDAP integration
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