Intercom App Store

Intercom is built and tested to work in the latest versions of Chrome, Firefox, Safari 8 and later, and Microsoft Edge (version 15 and later). While it may work in other browsers, these are not officially supported.

Intercom Conversations for iOS requires iOS 14.0 or later, while Intercom Messenger for iOS requires iOS 18.6.2 or later. For Android, Intercom Conversations requires Android API 21 (5.0) or later, and Intercom Messenger requires Android 15.14.0 or later.

No, Intercom does not support Product Tours on Internet Explorer. The supported browsers for Product Tours are the latest versions of Chrome, Firefox, and Safari 8 and later.

If you experience issues, try disabling browser extensions as they may interfere with Intercom's operation. If the problem persists, contact Intercom support at team@intercom.com.

Intercom updates its TLS/SSL configuration periodically to ensure secure communication. This may result in older or manually configured clients not being able to connect. Changes are announced as a 'Product Update' in the Intercom application, and more details are available on their security page.

You can get support from the Intercom Community Forum, where you can find answers and get help from Intercom Support and Community Experts.