HelpScout
Help Scout delivers intuitive customer support software designed for clarity and collaboration.
Acerca de HelpScout
Help Scout simplifies customer support with a user-friendly platform that combines AI, multichannel support, and detailed customer insights. Built for teams of all sizes, it helps businesses provide fast, personalized service while scaling efficiently.
Características clave
Intuitive Interface
Help Scout's clean, easy-to-navigate dashboard reduces training time and helps support teams manage inquiries efficiently.
Self-Service Knowledge Base
Create and organize help articles to empower customers, reducing ticket volume and improving resolution times.
Team Collaboration Tools
Features like private notes, assignments, and collision detection ensure smooth teamwork without redundant efforts.
Unified Multichannel Support
Manage email, live chat, and phone inquiries from a single platform for seamless customer interactions.
Detailed Customer Profiles
Access interaction history and integrated app data to deliver personalized support tailored to each customer.
Robust API & Integrations
Connect with CRM, e-commerce, and project management tools to enhance functionality and workflow efficiency.
Advanced Reporting & Analytics
Track team performance, customer satisfaction, and ticket trends to refine support strategies and operations.
Scalable for Growing Teams
Adaptable for small businesses and large enterprises, ensuring the platform evolves with your company's needs.
Precios
Página completa de preciosStandard
For growing teams looking to automate more tasks and move beyond email.
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus
For teams managing higher volume and complexity across multiple channels.
- Everything in Standard
- WhatsApp messaging
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
For teams that need the highest level of scale and security.
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
- AI Answers
AI Answers
Scale capacity with an AI assistant that instantly resolves customer requests. Pay per resolution on a monthly basis.
- No dead ends
- Easy setup
- 3-month free trial
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