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Ontrack provides industry-leading data recovery services for individuals and businesses, backed by over 30 years of experience and a global R&D team. Whether you've lost data due to hardware failure, accidental deletion, or cyberattacks, Ontrack offers transparent, reliable solutions to restore your files quickly and securely.
Preguntas frecuentes
Ontrack can recover data from a wide range of devices including desktops, laptops, external hard drives, solid-state drives, flash/SD memory cards, RAID systems, tapes, and mobile/tablet devices.
Ontrack ensures data security by sending recovered data back on an encrypted external device via next-day delivery free of charge. They also offer data destruction services to ensure sensitive data is securely erased.
Ontrack offers three service levels: Emergency (24/7 until completion), Priority (average of 2-5 business days), and Standard (average of 7-14 business days). The turnaround time varies based on the chosen service level.
Yes, Ontrack offers flexible payment plan options through Affirm to help manage the unexpected costs of data recovery.
The process involves four steps: Consultation (free consultation with specialists), Evaluation (transparent evaluation with a file list of recoverable data), Data Recovery (recovery based on your chosen service level), and Data Return (recovered data sent back on an encrypted device).
Yes, Ontrack specializes in recovering data from virtualized systems and databases, offering solutions tailored to complex data loss scenarios in these environments.
Ontrack provides exceptional customer support with a friendly team to guide you through the data recovery process. They also offer 24/7 support for business emergencies and a dedicated Data Services Representative for businesses.
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