Acerca de Dokany
Dokany is a user-mode file system library for Windows that simplifies the creation of custom file systems without writing kernel-mode drivers. It provides a FUSE wrapper for easy porting of Linux file systems and offers significant performance improvements in version 2.0. Dokany supports multiple Windows versions and platforms, including x86, x64, ARM, and ARM64, with signed release and debug drivers available.
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There are three levels of support: the basic plan included with your GitHub Enterprise license, GitHub Premium Support, and GitHub Premium Plus Support. Each level offers different features and response times.
If you are an existing GitHub Premium Support customer, please sign in to the support portal. If you don’t already have GitHub Premium Support, please contact sales.
For urgent priority tickets, the SLA guarantees a 30-minute initial response time, which includes troubleshooting.
The assigned Premium Support Engineer or Customer Reliability Engineer will review and acknowledge your ticket. They may ask for additional information such as screenshots, error messages, log files, diagnostics files, support bundles, or the output of specific console commands. They may also collaborate with others in support, engineering, or the regional incident commander.
GitHub Premium Support and GitHub Premium Plus Support customers are entitled to unlimited automated health check reports. Additionally, GitHub Premium Plus Support customers can request quarterly enhanced health checks with findings, interpretations, and recommendations from a Customer Reliability Engineer.
Incident management helps manage the technical resources needed for case resolution. Support Incident Coordinators are available for incident response management 24/7. They orchestrate all necessary parties to resolve the ticket and facilitate GitHub-internal technical communications.
GitHub Premium Plus Support includes all the features of GitHub Premium Support, plus additional benefits such as a designated Customer Reliability Engineer, incident management, quarterly enhanced health checks, crisis prevention, 12 hours of technical advisory hours per quarter, and application upgrade assistance.
If you are an existing customer, you can upgrade to GitHub Premium Support to drive impact quickly. Contact sales or sign in to the support portal for more information.
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