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An Associate Renewals Specialist at Chainalysis manages customer support escalations, prepares and executes renewals, and works with the team to ensure operational excellence. They also train to become experts in the product suite, partner with revenue operations to execute automation and AI systems, and drive adoption by understanding customer satisfaction and the renewal process.

The role requires an understanding of B2B SaaS sales, the ability to think at scale, and experience identifying and communicating improvements using automation and AI. Strong communication skills, enthusiasm, and the ability to work in an experimental environment are also important. Nice-to-have skills include awareness of regulatory responsibilities for crypto businesses and knowledge of small-to-medium crypto customer business goals.

Yes, the Associate Renewals Specialist role at Chainalysis is listed as remote.

The salary range for the Associate Renewals Specialist role at Chainalysis is $90,000 to $105,000 per year.

Yes, Chainalysis encourages applicants to let them know if they need any accommodations to make the interview process more accessible due to a disability.

Chainalysis is committed to ensuring their team reflects the unique communities around them. They believe that diversity of experience and thought makes them stronger and continually revisit and reevaluate their diversity culture.