ChannelGrabber
Simplify multichannel eCommerce with automated order management and inventory control
Acerca de ChannelGrabber
ChannelGrabber streamlines multichannel eCommerce by consolidating orders, managing inventory in real-time, and automating shipping. With features like professional invoice generation, centralized customer messaging, and API integrations, it helps businesses scale efficiently. Choose from flexible plans tailored to your order volume and sales channels.
Precios
Página completa de preciosSuscripción
startup
£114 por mes
Package type startup
- 2,000 Orders per month
- 2 Sales Channels
- 2 User Accounts
- Unlimited SKUs
- Multichannel Stock Control
- Multichannel Order Management
- Multicarrier Shipping Automation
- Template Design & Editor
- 3rd Party Data Exchange
advanced
£286 por mes
Package type advanced
- 10,000 Orders per month
- 5 Sales Channels
- 5 User Accounts
- Unlimited SKUs
- Multichannel Stock Control
- Multichannel Order Management
- Multicarrier Shipping Automation
- Template Design & Editor
- Basic Analytics & Reporting
- 3rd Party Data Exchange
premium
£458 por mes
Package type premium
- Unlimited Orders per month
- Unlimited Sales Channels
- Unlimited User Accounts
- Unlimited SKUs
- Multichannel Stock Control
- Multichannel Order Management
- Multicarrier Shipping Automation
- Template Design & Editor
- Standard Analytics & Reporting
- 3rd Party Data Exchange
- Developer API Access & Assistance
Preguntas frecuentes
You can contact Cloud Commerce Customer Support through the Cloud Commerce application (https://[clientname].channelgrabber.com/) using the in-app chat tool, which is available 24x7. Alternatively, you can email support@channelgrabber.com or call 0161 711 0248, though phone support may result in delays.
A Named Support Contact is responsible for providing initial support to the Client's user community, responding to inquiries about the Service, opening support cases, providing assistance during case investigations, maintaining knowledge of the Service, and confirming resolutions within seven calendar days.
The response time depends on the priority of the case, which is determined by the service impact and urgency. Priority 1 (Critical) cases have a response time of 1 hour, Priority 2 (High) cases have a response time of 4 hours, and Priority 3 (Medium) cases have a response time of 1 day.
When opening a support case, you should include a clear description of the issue, the impact on your business, and any supporting information such as screenshots or log files. This helps Cloud Commerce Customer Support assist you more quickly.
Cloud Commerce is not obligated to provide Support Services if the Service has been altered or modified without approval, is used by unauthorized users, or is not used in accordance with the limitations of the Agreement. Additionally, persistent and unreasonable requests may result in the withdrawal of Support Services.
Support case priorities are determined based on the service impact to your business and the urgency of the issue. Service impact measures the effect on your business, while urgency reflects how quickly the issue needs to be resolved. These factors are combined to assign a priority level.
If a workaround is provided for a Priority 1 or 2 case, it shall be reclassified as a Priority 3 until you confirm the case may be closed. Cloud Commerce also reserves the right to change the priority of a case if the impact or urgency appears to have been overstated.
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