Acerca de CacheGuard-OS
CacheGuard-OS provides an all-in-one network and web security solution designed for small and medium businesses. It combines firewall, VPN, web filtering, antivirus, WAF, and QoS into a single, easy-to-deploy platform. With enterprise-grade protection at a predictable annual cost, CacheGuard simplifies security without complexity or high expenses.
Preguntas frecuentes
CacheGuard provides three support levels: Basic (free), Standard, and Premium. Basic includes online documentation and community support, while Standard and Premium offer direct assistance from experts with varying response times and support hours.
You can purchase Standard or Premium support by visiting the Purchase CacheGuard page.
A support contract for a CacheGuard Manager covers only the Manager appliance and does not extend to any Gateways managed by that Manager.
Response times vary by support level: Basic is best effort, Standard is next business day, and Premium is within 10 hours, 24/7.
Yes, CacheGuard offers one-day essential training and two-day essential and advanced training sessions to help your technical staff become experts.
The Support Portal is available exclusively to Standard and Premium Support level subscribers.
Basic and Standard support include maintenance releases, while Premium support includes new releases.
Business hours are Monday to Friday, from 9:00 AM to 5:00 PM CET (Central European Time).
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