AIM EMS Dispatch Software

AIM offers EMS software as a service for dispatch, patient care reporting (ePCR), and EMS billing software, including dedicated customer support, maintenance, and security. They also provide EMS billing services and expert guidance, including outsourced EMS billing services, billing assessments and consulting, Revenue Cycle Management (RCM), and short-term billing service help.

AIM's dispatch software gives you complete control of every transportation process. It allows you to track locations and statuses, ensure quick responses, improve patient satisfaction, facilitate better communications with 9-1-1 centers and facilities, automate tasks that require manual labor to schedule calls, get mobile access and a real-time view of current and scheduled transports, set up automated alerts and notifications about calls and crew members, plus receive quality customer support focused on the success of your EMS agency.

The RCM process or full-cycle medical billing for ambulance transports begins when the ambulance leaves the station and ends with successful payment collection. It includes gathering supporting documents, insurance verification, medical coding, charge entry, charge transmission, AR calling, denial management, and payment postings.

ePCRs are documentation that provide a clear clinical picture of the patient's needs. They must include the documentation of the event or incident, the medical condition, treatment provided, and the patient's medical history. ePCRs are being implemented to make patient care report data consistent, retrievable, and reportable for billing, quality assurance, state and national (NEMSIS) reporting, and other improvement initiatives.

Medicare Part B covers ground ambulance transportation when you need to be transported to a hospital, critical access hospital, or skilled nursing facility for medically necessary services and transportation in any other vehicle could endanger your health. Medicare may also pay for emergency ambulance transportation in an airplane or helicopter if you need immediate and rapid ambulance transportation that ground transportation can't provide.

AIM offers ePCR software, a cloud-based solution that can be used on a tablet, smart device, or computer within the ambulance. The ePCR is easily integrated with AIM dispatch and AIM billing, as well as other third-party vendors to help save time. It is built to improve the quality of a PCR while providing configurations that ensure crews don't spend a ton of time completing a report. This solution is supported by a customer success team devoted to an EMS agency and its success.